Gavin Austin is a writer, speaker, and Salesforce veteran who’s helped grow Salesforce’s content experience team from 3 to 400+ writers. With more than 20 years in the technical communications field, he’s shared the lessons and technologies he’s learned at a variety of conferences, including Dreamforce, ContentTECH, Intelligent Content Conference, Information Development World, Agile2013, WritersUA, LavaCon, Confab, and more.