Shannon has worked at the intersection of words, strategy, design, and people for more than 15 years. Currently, she is a senior content design manager at Capital One.

Shannon calls Richmond, Virginia home, and organizes meetups for local and global content and UX communities. When she’s not exclaiming about error messages, you can find her snuggling up for movie night with her family and their dog Ginger Snap. Shannon’s superpower is asking questions…lots of questions. Her favorite neutral is leopard print.