2024 conference

September 26–27

Program

From equitable design to AI integration and content governance, this year’s sessions offered actionable insights into the trends shaping impactful, user-centered content.

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September 27, 2024 10:10 AM
September 27, 2024 10:55 AM
Beyond white space: Equitable content design for digital and physical spaces
Jacquelyn Iyamah

Equity Designer, Uber and Making the Body a Home
September 27, 2024 8:30 AM
September 27, 2024 9:30 AM
Communication in context: How to design high-value Gen AI features informed by community norms
Abby Bajuniemi

UX Research Lead for PSI, New_ Public
September 26, 2024 8:30 AM
September 26, 2024 9:30 AM
Confident content design for an LEP audience: How to build a culturally-conscious user archetype
Connie Verzak

Senior Multilingual Content Strategist, Bixal

Kate Rustad

Multilingual Content Strategist, Bixal
September 26, 2024 3:55 PM
September 26, 2024 4:45 PM
Content and code: How to forge a partnership with engineering for content-led collaboration
Lily Rutman

Staff Content Designer, DoorDash
September 27, 2024 1:30 PM
September 27, 2024 2:30 PM
Content at the core: How to create an integrated content design system across your org
Allison Biesboer

Senior Content Design Manager, Visa, Inc.
September 26, 2024 11:00 AM
September 26, 2024 11:45 AM
Content governance: Breaking down complexities to build confidence in practice
Denise Brooks

Content Strategist/Content Designer, Konekted Content
September 26, 2024 1:30 PM
September 26, 2024 2:30 PM
Data-driven messaging frameworks for content design
Jenny Scribani

UX Writing Practice Lead, Best Buy Canada
September 26, 2024 10:10 AM
September 26, 2024 10:55 AM
Ethical e-commerce: How to content design your way to trustworthy products
Andy Healey

Independent Content Design Lead
September 27, 2024 5:15 PM
September 27, 2024 6:15 PM
Externalizing UI text strings: How to streamline content updates and localization
Kelsey Drillen

Director, Content Design, PointClickCare
September 27, 2024 11:50 AM
September 27, 2024 12:45 PM
Finding, building, and nurturing your community of practice with the resources you have
Shannon Leahy

Senior Content Design Manager, Capital One

Jane Ruffino

Founder and UX Content Consultant, Character

Hannah Stephenson

Content Strategy Manager, Capital One

Damilola Aderombi

Co-Founder, UX Writers Africa

September 26, 2024 5:15 PM
September 27, 2024 6:15 PM
How to communicate bad news to customers
Kevin Bui

Senior Content Designer, Atlassian
September 27, 2024 8:30 AM
September 27, 2024 9:30 AM
Light the path — the practical, actionable things we can all do to elevate, communicate, and celebrate the value we bring
Rob MacFie

Content Design Director, Wise
September 26, 2024 11:50 AM
September 26, 2024 12:45 PM
May I AI? Real talk from content designers who have a seat at the AI table
Chelsea Larsson

Sr. Director of Experience Design, Expedia Group

Valerie Qi

Model Designer, OpenAI

Ryan Reid

Principal UX Writer, Figma

Kent Morita

Conversation Designer, Google

September 26, 2024 5:15 PM
September 26, 2024 6:15 PM
Measuring content-only impact: SEQ (Single Ease Question) testing for content designers
Gina Karlikoff

Senior Content Designer, Atlassian
September 26, 2024 8:30 AM
September 26, 2024 9:30 AM
More than just rules: How to build content systems that foster critical thinking
Sílvia Griso Sayas

Independent Content Strategy & Design Ops Lead
September 26, 2024 1:30 PM
September 26, 2024 2:30 PM
Naming product features for a global audience
Urmi Rahman

Content Designer, Meta and WhatsApp
September 27, 2024 3:55 PM
September 27, 2024 4:45 PM
Pitching with purpose: How to influence senior stakeholders like only a content designer can
JR Miller

UX Manager, Google
September 26, 2024 3:05 PM
September 26, 2024 3:50 PM
Special session: AI workflow and tool selection
Danielle Small

Staff Content Designer, Airbnb

Gavin Austin

Principal Technical Writer, Salesforce

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September 27, 2024 3:05 PM
September 27, 2024 3:50 PM
Storytelling in content design: How to build narratives into everything you do
Alli Mooney

VP, Mastercard
September 27, 2024 5:15 PM
September 27, 2024 6:15 PM
Transforming content team structure: From channel-centric to centralized expertise
Liz MacDonald

Director of Content Strategy, Monterey Bay Aquarium
September 27, 2024 11:00 AM
September 27, 2024 11:45 AM
Twinkle in the eye: How (and when) to play with tone of voice in digital commerce
Amy Grinstead

Senior UX Writer, Monta
September 27, 2024 1:30 PM
September 27, 2024 2:30 PM
We did a content design audit sprint and you can, too
Kelsey Shanesy

Senior Manager of Content Design, Target
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